Overview

We advised Alaska Airlines to leverage Smartsheet as a scalable solution, integrating features such as:

  • Raid Logs
  • Project Status Dashboards
  • Linked Executive Program Dashboards

We also facilitated operational and IT workstream alignment to ensure each team had a clear understanding of deliverables and accountability.

CHALLENGES

  • With the introduction of new international routes following the Hawaiian Airlines and Alaska Airlines partnership, Alaska's PMO faced growing complexity.
  • The need for structured oversight, cross-functional alignment, and scalable tools became urgent.
  • Initial support was requested for one project—but the scope quickly expanded as additional needs emerged.

SOLUTIONS

  • Established scalable workflows using Smartsheet.
  • Provided strategic guidance for PMO structure and process.
  • Bridged communication between IT, Ops, and leadership teams.
  • Supported legal and documentation alignment between the two airlines.
  • Adapted to shifting priorities and scaled quickly as needs grew

RESULTS

  • Scaled from managing 1 to 3 key international projects.
  • Delivered cross-functional alignment between IT and Ops teams.
  • Improved visibility for executive leadership via integrated dashboards.
  • Identified and resolved legal and procedural misalignments.
  • Enhanced guest experience strategy through clearer ownership and streamlined execution

IT Ops Excellence Consulting LLC empowers PMOs and cross-functional teams to scale efficiently, communicate clearly, and deliver business-critical outcomes—even in fast-moving, high-stakes environments.

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