Overview

As part of my role at IT Ops Excellence Consulting LLC, I worked with several major clients, including Hawaiian Airlines, Microsoft, and major airports, to optimize their Project Management Offices (PMOs). The goal was to improve collaboration, enhance project delivery efficiency, and streamline communication between IT and Operations teams.

CHALLENGES

  • Identifying inefficiencies in existing PMO processes and structures that hindered project delivery.
  • Overcoming resistance to change within client organizations.
  • Ensuring that newly optimized PMOs aligned with clients’ strategic goals and objectives.

SOLUTIONS

  • Conducted comprehensive assessments of existing PMO processes and identified key areas for improvement.
  • Worked closely with stakeholders at all levels to design customized PMO frameworks tailored to each client’s unique needs and goals.
  • Implemented tools and reporting structures (e.g., Smartsheet, Salesforce) to enhance collaboration and visibility into project progress.
  • Facilitated training and support to ensure smooth transitions and effective adoption of new PMO processes.

RESULTS

  • Successfully optimized PMO platforms for multiple clients, resulting in enhanced collaboration and more efficient project delivery.
  • Improved project visibility and accountability, leading to better decision-making and increased client satisfaction.
  • Enabled clients to achieve better alignment between their IT and Operations teams, resulting in smoother project execution and more consistent outcomes.

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